Your data should be handled with care and clarity.

1. Information we collect

We may collect information you provide directly, information generated through site use, and limited technical data required to keep the website functioning.

• Name, email address, phone number, and message details when you submit the contact form
• Subject selections and saved bag summaries when you ask for purchase support
• Device, browser, and IP information recorded for security and diagnostic purposes
• Cookie and local storage preferences for bag persistence and consent choices

2. How we use information

We use personal information to respond to enquiries, support client service, manage returns or purchase assistance, protect the website, and maintain service quality.

Where optional analytics or advertising settings are enabled, information may also be used in aggregated form to understand site performance and improve future campaigns.

3. Legal bases and consent

We process information where it is necessary to respond to your request, perform services you ask us to provide, protect the site, or comply with legal obligations. We rely on consent for optional cookie categories and for sending marketing communications where required by law.

4. Sharing and processors

We do not sell personal information. We may share information with service providers that support hosting, security, analytics, or business operations, provided they are bound to use the data only for authorized business purposes.

We may also disclose information when required to comply with law, protect rights, investigate fraud, or enforce our terms.

5. Cookies and local storage

Necessary technologies help keep the site secure and remember bag selections across pages. Optional analytics, advertising, and personalization settings are controlled through the cookie banner and the Cookie Policy.

6. Data retention

We keep contact form submissions only as long as reasonably necessary to respond, maintain records, or comply with legal and operational obligations. Retention periods may vary depending on the nature of the enquiry, any follow-up request, or applicable law.

7. Security

We use reasonable administrative and technical measures to protect personal information, including input validation, controlled storage, and access limitations for enquiry records. No internet-based system can guarantee absolute security, but we work to reduce risk and respond appropriately to issues.

8. Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or request portability of your personal information. To exercise available rights, contact us at privacy@clothory.com.

9. Children and marketing

This site is not directed to children under 13, and we do not knowingly collect personal information from children. Marketing or advertising-related processing should only occur after the relevant optional consent setting is enabled.

10. Contact us

If you have questions about this policy or would like to make a privacy-related request, contact privacy@clothory.com or write to 214 Mercer Street, Suite 300, New York, NY 10012, United States.